Ground Service (U.S)
- All orders process within two business days unless there is a holiday conflict.
- Orders placed on Friday-Sunday begin processing on the following Monday. From that time, orders process within two business days.
- All orders ship via USPS with pricing based on the weight of the products and the type of service selected at the time of checkout.
- Shipping carriers do not pick up packages from our facilities on weekends or postal holidays.
- You will receive a shipment confirmation email with a shipment tracking number after we finish processing your order.
- The shipment begins tracking once USPS scans the package into their system.
- USPS will usually scan the package into their system when it is picked up from our facility. However, if USPS is experiencing a high volume of shipments, they may not scan the package until a few days after it has been picked up from our facility.
IMPORTANT DISCLAIMER Regarding Orders Shipping OUTSIDE of the United States of America:
- Duties and Taxes:
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as Buckle-Down is only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs.
- Regulations and Restrictions:
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United States of America) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If a product is seized and destroyed by customs, Buckle-Down will NOT be responsible for the losses, product, or shipping refunds.
For shipping inquiries, please contact us with your name and order number, and a customer care representative will get back to you shortly.
You may return any product that is in unused, like-new condition if it is within 30 days of purchase unless the product is a personalized and/or custom item.
Buckle-Down will not accept requests for refunds, replacements, or exchanges of personalized and/or custom items unless there is a manufacturer defect in the item. If you return a personalized and/or custom item that is not defective, Buckle-Down will have the item returned to the sender.
Instructions for Returns:
- Download and Print the Returns/Exchanges Form Here and fill out all information.
- Returned products must be securely packed to protect against loss or damage.
Buckle-Down Will Pay for Your Return If:
- The product is being returned due to an error in processing
- The product is being returned due to an error in shipping
- The product is defective or damaged during shipment
If your return does not meet any of the standards above, you are responsible for paying the shipping charges.
If you are having any trouble, call our Customer Service Center at +1 (631) 420-4238 or visit our Contact Us page. Be prepared to provide your order number for quick reference.
Returned products must be shipped to our Distribution Center at:
470 Smith Street
Farmingdale, NY 11735 USA
When shipping products back to us, please obtain the tracking information from the carrier and forward it to us via email, so that all parties can follow the shipment. All emails regarding shipment information should be sent to email@example.com.
Any refunds issued will be for the purchase price of the returned item(s), including any applicable taxes. Shipping and handling charges are non-refundable. Any rebate associated with the returned products will be voided.
For refunds on products paid for by credit card or debit card, a refund will be issued to the credit/debit card used for the original purchase. Please allow 5 to 10 business days for your bank to post the refund to your account.
If you are returning a damaged or defective product, you may elect to receive a new item. Please include a note in your package letting us know that you wish to exchange for a non-damaged or non-defective item.
For size exchanges, you may be subject to an additional charge if the size you are exchanging to is priced higher than the original purchase. If you are exchanging for a smaller size that is listed at a lower price than the original purchase, you may be eligible for reimbursement for the cost difference. Please include a note in your package letting us know that you wish to exchange for a different size, and clearly mark which size you wish to receive.
For return inquiries, please contact us with your name and order number, and a customer care representative will get back to you shortly.